Welcome to DreamBrothers Members, the free loyalty and rewards programme (the "Programme") operated by DreamBrothers ("DreamBrothers", "we", "us" or "our") through our online store at dream-brothers.it. The Programme lets you earn Dream Points for engaging with our brand and redeem them for rewards that help you dream, decorate and collect the art you love.
These Terms & Conditions (the "Terms") govern your participation in the Programme, your DreamBrothers Members account, the way Dream Points are earned and redeemed, and the membership tiers (the "Rooms"). By joining the Programme, creating a Members account, or earning or redeeming Dream Points, you confirm that you have read, understood and agreed to these Terms, together with our general Terms of Service and Privacy Policy. If you do not agree, please do not join or continue to use the Programme.
These Terms are specific to the Programme and apply in addition to any other terms governing purchases on dream-brothers.it. Where there is a conflict between these Terms and our general terms in relation to the Programme, these Terms will prevail for Programme matters. Capitalised terms not defined here have the meaning given in our general Terms of Service.
1. Programme Overview & Eligibility
DreamBrothers Members is a free-to-join loyalty programme. No purchase and no fee are required to become a member. Members earn Dream Points for qualifying actions, redeem those points for rewards, and may unlock additional benefits as they progress through the membership tiers described in Section 6.
To join and take part in the Programme you must:
- be at least 18 years old, or the age of majority in your country of residence, and have the legal capacity to enter into a binding agreement;
- register a valid DreamBrothers customer account with a genuine, current email address that belongs to you;
- provide accurate, complete and up-to-date information and keep it updated; and
- use the Programme in a personal, non-commercial capacity and comply with these Terms and all applicable laws.
Membership is personal to you. Each person may hold only one Members account, and each account must be linked to a single individual. Businesses, resellers, and automated agents are not eligible. We may verify eligibility at any time and may refuse, suspend or withdraw membership where these requirements are not met. The Programme is intended for customers in the countries we serve from dream-brothers.it and may not be available in every jurisdiction; where local law prohibits or restricts loyalty programmes of this kind, the Programme does not apply.
2. Membership & Your Account
Your Dream Points and tier status are tied to your DreamBrothers customer account. You access the Programme by signing in to that account, where you can view your points balance, current Room (tier), available rewards and points history.
You are responsible for keeping your account login details confidential and for all activity that occurs under your account. Please notify us promptly if you believe your account has been accessed without your authorisation.
- Points, tier status and rewards have no independent existence outside your account and cannot be pooled, combined, merged or transferred between accounts, including between family members.
- You must ensure the email address and any contact details on your account are accurate, as we use them to administer the Programme and send Programme-related communications.
- If you close your customer account, or ask us to delete it, your membership ends and any unredeemed Dream Points, tier status and rewards are forfeited and cannot be reinstated.
Membership continues until it is ended by you or by us in accordance with these Terms. You may leave the Programme at any time by contacting us or closing your account; on withdrawal, any unused Dream Points and benefits are forfeited.
3. Earning Dream Points
Once you have joined, you can earn Dream Points ("points") for qualifying actions. Unless stated otherwise on our website or in a specific offer, the standard earning actions are:
- Sign up for the Programme: +100 points;
- Make a purchase: points for every euro (€) you spend on eligible orders, at the earn rate published on our Members page;
- Subscribe to our newsletter: +400 points;
- Get your Members Card: +200 points;
- Refer a friend: +500 points;
- Birthday gift: +500 points once per calendar year;
- Follow or subscribe to us on social media: +50 points each for Instagram, TikTok and YouTube.
The following conditions apply to how and when points are awarded:
- Purchase points post after fulfilment. Points for a purchase are calculated on the eligible product value actually paid (excluding, unless stated otherwise, shipping, taxes, duties, gift cards and amounts already discounted by a redeemed reward) and are credited only after the order has been fulfilled and any applicable return or cancellation window has passed. Points may appear as "pending" until then.
- One-time actions. Points for one-off actions (such as signing up, subscribing to the newsletter or getting your Members Card) are awarded only once per member. Birthday points are awarded once per calendar year, provided a valid date of birth is on file in advance.
- Social actions. Social follow/subscribe points are awarded once per platform, are subject to our being able to verify the action, and may be reversed if you later unfollow or unsubscribe, or if the connection cannot be confirmed.
- Referrals. Referral points are awarded when a genuinely new customer, who is not an existing account holder and did not previously have an account, joins and/or completes a qualifying first purchase using your referral, once it clears any return window. Self-referrals, duplicate accounts and referrals that are cancelled, refunded or found to be fraudulent do not qualify and any related points may be withheld or reversed.
We may add, change, limit or withdraw earning actions, adjust earn rates, and run time-limited bonus or promotional offers with their own terms. Points have no value until they are validly credited to your account, and we reserve the right to correct any points balance that results from error, malfunction, or activity that does not comply with these Terms.
4. Nature and Value of Dream Points
Dream Points are a promotional benefit only. They are not money, not property, and have no cash or monetary value except the discount value obtainable by redeeming them for rewards within the Programme in accordance with these Terms.
- Points cannot be sold, purchased, bartered, transferred, assigned, gifted or combined with the points of any other person or account, and cannot be exchanged for cash.
- Points are for the personal, non-commercial use of the member only.
- Points do not constitute a stored-value balance, a deposit, a gift card, or a claim against us, and you have no vested or property right in them.
- Any redemption value stated (for example, a reward expressed in euros off) applies only within the Programme and only when redeemed as a reward; it does not entitle you to a cash payment.
On the ending of the Programme or of your membership, or on the forfeiture or expiry of points under these Terms, points are cancelled without compensation.
5. Points Expiry & Inactivity
Dream Points may expire. Unless a longer period is required by applicable law or stated otherwise on our Members page, points expire after a continuous period of 12 months of account inactivity. An account is considered inactive if, during that period, you neither earn nor redeem any points.
- Any qualifying earning or redemption activity resets the inactivity period, keeping your balance active.
- Where required, we will give you reasonable advance notice before points are due to expire, sent to the email address on your account, so you have an opportunity to use them.
- Expired points are removed from your balance and cannot be reinstated, and expiry does not entitle you to any compensation.
Points may also lapse or be removed on closure of your account, on your leaving the Programme, or on termination of the Programme, as described elsewhere in these Terms. We may change the expiry and inactivity rules on a forward-looking basis with notice where required by law.
6. Membership Tiers (Rooms)
The Programme has three membership tiers, which we call Rooms. Your Room is based on the number of Dream Points you have earned within the applicable qualifying period:
- 01 The Penthouse: 0 – 2,500 points;
- 02 The Suite: 2,501 – 6,000 points;
- 03 The Executive: 6,001+ points.
Higher Rooms are designed to reward our most engaged members and may unlock benefits such as earlier access to new drops (for example, 30, 45 or 60 minutes of early access depending on your Room), exclusive or limited rewards, private sales, member events and welcome gifts.
- How status is calculated. Tier status is determined by points earned as tracked in your account. We may distinguish between points that count toward tier status and points used for redemptions, and we will describe the qualifying basis on our Members page. Redeeming reward points does not, by itself, reduce your tier where tier is based on points earned, unless we state otherwise.
- Reviews and reset. We may review tier status periodically, including on an annual basis, and may reset or recalculate status based on activity during the relevant period. This means a Room can go down as well as up if the qualifying threshold is no longer met. We will make the review basis available on our Members page.
- Benefits are perks, not guarantees. Tier benefits are discretionary perks that may vary, be substituted, be limited in availability, or be withdrawn, and are not guaranteed. Specific perks (such as early-access windows, events, gifts and exclusive products) depend on availability and may change over time. Benefits have no cash value and cannot be exchanged for cash.
7. Redeeming Rewards
You may redeem Dream Points for available rewards through your Members account, subject to having a sufficient points balance and to the conditions below. Examples of rewards (as published from time to time on our Members page) include:
- €5 off (500 points);
- €10 off (1,000 points);
- free shipping (750 points);
- exclusive or limited-edition products; and
- higher-tier perks associated with your Room.
The following conditions apply to redemptions:
- How to redeem. Redeem by selecting an available reward in your account. Redeeming deducts the corresponding points from your balance and typically generates a reward or discount code to apply at checkout.
- Availability and stock. Rewards are subject to availability and may be limited in quantity, time-limited, or offered on a first-come, first-served basis. Exclusive and limited products may sell out, and we do not guarantee that any particular reward will remain available.
- One-time and single-use codes. Reward and discount codes are generally single-use, non-transferable, tied to your account, valid for the stated period, and have no cash value. A redeemed code that expires unused is not refundable in points unless required by law or stated otherwise.
- No combining unless stated. Unless expressly stated, rewards and discount codes cannot be combined with each other or with other promotions, vouchers, sale prices or offers, and only one reward code may apply per order.
- Minimums and exclusions. Some rewards may carry minimum spend requirements, product or category exclusions, or other conditions shown at the time of redemption.
- Redemptions are final. Once points are redeemed for a reward, the redemption is generally final. We are not obliged to reinstate points for an unused, expired or forgotten code except where required by law or expressly provided in these Terms.
8. Returns, Cancellations & Adjustments
Because purchase points are tied to amounts actually paid and kept, points may be adjusted when an order changes:
- Refunds, returns and cancellations. If an order (or part of an order) that earned points is later cancelled, returned or refunded, the corresponding points are reversed and deducted from your balance. If your balance is insufficient to cover the reversal (for example, because points were already redeemed), your balance may become negative until it is corrected by future earnings, or we may otherwise adjust it.
- Pending points. Points that are still pending for an order that is cancelled or returned before they post will not be credited.
- Impact on tier. Reversed points may reduce points that count toward tier status and could affect your current Room following a status review.
- Orders paid with rewards. If you return or cancel an order on which you used a reward or discount code, the monetary value of the reward is not refunded as cash. Where reasonably possible and required, we may restore the redeemed points or reissue an equivalent code, at our discretion; otherwise a used, order-specific reward may be lost on cancellation.
- Exclusive reward products. Products obtained as exclusive or points-based rewards may be non-returnable and non-refundable except where required by law.
Nothing in this Section limits your statutory rights, including any statutory right of withdrawal or to a refund of amounts you have paid. These provisions concern only the Programme points and reward mechanics that sit alongside those rights.
9. Fraud, Abuse & Misuse
The Programme is offered in good faith and must be used fairly. We reserve the right, at our sole discretion, to investigate and take action against any suspected fraud, abuse, or misuse of the Programme. Prohibited conduct includes, without limitation:
- opening or operating multiple or duplicate accounts, or using another person's account or details;
- earning points through fake, self-referred, or non-genuine referrals, transactions, follows or actions;
- using bots, scripts, automation, or exploiting errors, bugs or loopholes to accumulate points or rewards;
- buying, selling, transferring, or trading points, rewards or codes;
- misrepresenting your identity or eligibility, or providing false information; and
- any use that violates these Terms, our general terms, or applicable law.
Where we reasonably believe such conduct has occurred, we may, without prior notice and without liability, take one or more of the following actions: void, cancel or reverse affected points and rewards; invalidate reward codes; suspend, freeze, downgrade or close your Members account; withdraw your membership; and refuse future participation. We may also pursue any other remedy available to us at law. Our decision on matters of fraud and abuse is final, subject to your rights under applicable law.
10. Changes to or Termination of the Programme
The Programme is offered at our discretion. We may modify, suspend, or discontinue the Programme, in whole or in part, and may change these Terms, the earning actions and rates, the rewards and their point costs, the tiers and their thresholds and benefits, and any other feature of the Programme, at any time.
- Notice. Where a change materially affects your rights, or where notice is required by applicable law, we will give reasonable advance notice by posting updated Terms on dream-brothers.it and/or by contacting you using the details on your account. Minor changes and changes required for legal, security or operational reasons may take effect immediately.
- Continued participation. Your continued participation in the Programme after changes take effect constitutes acceptance of the updated Terms. If you do not accept a change, you may leave the Programme.
- Ending the Programme. If we discontinue the Programme, we will give notice where required and, where reasonable and lawful, allow a period during which you may redeem your existing eligible points before they expire. After the stated end date, any unredeemed points, tier status and unused rewards are cancelled without compensation, except as required by law.
We are not liable for any modification, suspension or termination of the Programme carried out in accordance with these Terms, except to the extent such liability cannot be excluded by law.
11. Data & Privacy
To run the Programme, we collect and process personal data such as your account and contact details, your purchase and points history, your tier status, and your interactions with our offers and communications. We use this data to administer your membership, calculate and credit points, manage tiers and rewards, prevent fraud and abuse, and, where you have chosen to receive them, send you Programme and marketing communications.
- Our processing of your personal data is described in our Privacy Policy, which forms part of these Terms and which you should read carefully.
- We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Italian data protection law.
- You have rights over your personal data, including rights of access, rectification, erasure, restriction, objection and portability, as set out in our Privacy Policy. You can manage your marketing preferences and unsubscribe at any time, though certain service messages relating to your account and the Programme may still be sent.
By participating in the Programme, you acknowledge that your personal data will be processed as described in our Privacy Policy for the purposes of operating the Programme.
12. Governing Law & Contact
These Terms and any dispute or claim arising out of or in connection with the Programme are governed by the laws of Italy, and, where applicable, the laws of the European Union, without prejudice to any mandatory consumer protection rights you enjoy under the law of your country of residence.
- Subject to any mandatory rules that give consumers the right to bring proceedings in their local courts, the courts of Italy will have jurisdiction over disputes relating to the Programme.
- If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
- Consumers in the EU may also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr, though we are always happy to try to resolve any issue with you directly first.
If you have any questions about the DreamBrothers Members programme, your Dream Points, or these Terms, please contact our customer care team through the contact details published at dream-brothers.it. We are here to help you keep dreaming and decorating.
These Terms & Conditions were last updated on 22 July 2026.